Question 1

What currency will I be charged in?

Accepted Answer

We bill in US dollars and use a US based payment processor.

Question 2

Do you ship internationally?

Accepted Answer

Yes, please reach out to us if you don't see a shipping offer suitable for your needs.

Question 3

When will my order be shipped?

Accepted Answer

We aim to dispatch all orders received before 2PM on the same day Monday to Friday. Other orders will be shipped the next business day.

We will provide a tracking number and estimated delivery date once your order has shipped.

Question 4

I need an item that is marked Limited Quantity or Hazmat. How will you ship this?

Accepted Answer

Limited Quantity and Hazmat items can only ship standard ground service. This does not include 1 day, 2 day, 3 day or US Postal Service mail. If you have some items on your order that are not hazardous and you need them quickly, we recommend placing them in another order separate from the hazardous items. This will prevent delays in processing.

Question 5

Can I change my order after placing it?

Accepted Answer

We endeavor to ship orders as soon as they are received.

If you wish to adjust any aspect of your order please call us +1 415-626-3275 if urgent, or email info@neptunesalvage.com (info@neptunesalvage.com)and will be do our best to help.

Question 6

Why did my order get split apart?

Accepted Answer

Certain items, such as boats & motors, must be placed on their own order. The Department of Motor Vehicles requires a clean invoice for boat registration. They have asked we not include any extras, even if they are for use with your boat and/or motor.

Neptune
Salvage

Frequently Asked Questions

Neptune Salvage

Frequently Asked Questions

Neptune
Salvage